We offer exchange or replace within first 2 days from the date of your product delivery . If 2 days have passed since your receive the product, you will not be offered, exchange of any kind. In order to become eligible for an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged or any size change,
Once the exchange/replacement/damaged/Size issue product is received it will be inspected and the exchange/cancelled/replacement/damaged product will be delivered within 5 days. Kindly note that delivery/shipping charges, if applicable, are non-refundable. We only give exchange or replacement.
You agree that there may be a certain category of products / items that are exempted from exchange . Such categories of the products would be identified to you at the item of purchase. For exchange accepted request(s) (as applicable), once your product / item is received and inspected by us, we will send you an email to notify you about receipt of the exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. replace / exchange) will be processed in accordance with our policies.
For any Exchange and or Cancellation, please contact us on WhatsApp +916290928494 or mail us at reshamsweave@gmail.com
EXCHANGE POLICY
In the rare eventuality you wish to exchange a product, please read our below policies -
We accept exchange within 2 working days (from the date of delivery). If 2 days have gone by since the receipt of your order, unfortunately we cannot offer you an exchange.
In the unlikely event that your merchandise arrives damaged, you should email us at reshamsweave@gmail.com with a photo of the damaged product with the Tags within 48 hours of receiving your order or whatsapp on +916290928494
To be eligible for a Exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Acceptance of Exchange is restricted to scenarios such as aberration in colours from what is shown in the website to the actual, or in the event of a defect in the product.
To initiate an exchange, please write to us at reshamsweave@gmail.com or whatsapp on +916290928494, with complete information - Order Details, the reason behind your intention to Exchange the product. This should be done within 2 days from the date of receiving the products for us to assess, validate and accept or decline.
Reshams Weave reserves the right to refuse a exchange if found not valid, in which case the relevant reasoning will be provided to you via Email or whatsapp.
Exchange Saree shipping – Once we confirm the acceptance of Exchange, kindly ship the product back to the following address - Store - Loom & Trust, 1st Floor (Commercial), Senco Southern Sky Kamalgazi More, NSC Bose Road (EM Bypass), Kolkata - 700103, West Bengal, Landmark : Beside Senco Gold Kamalgazi
We will dispatch the exchange product after we receive and accept the original product.
You will be responsible for your own shipping costs for returning your item(s). Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please note :
Reshams Weave cannot be held responsible for any damage that occurs to the saree after purchase due to rain, overuse, stains, incorrect cleaning and care, and other normal wear and tear.
If you have requested falls and peco, and/or saree tassling/ blouse detachment services to your purchased sari, Exchanges are not permitted.
All products bought at SALE PRICE are not eligible for Exchange.
For any Paid Order cancellations done by the customer, a "3% PAYMENT GTEWAY" charge will be levied and has to be borne by the customer.
Dispute Resolution :
In case of any dispute regarding any cancellation, or Exchange under this Policy, the Customer can contact at reshamsweave@gmail.com. However, the decision in such cases shall be final and binding. This Policy shall be governed by and interpreted and construed in accordance with the laws of India (Indian IT ACT 2002). The Customer hereby consents subjected to Kolkata jurisdiction of WB, India.
Cancellation Policy:
We don't accept cancellations once the order is placed. But please contact us if you have any issues with your order.
